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Troubleshooting
If You Cannot Solve a Problem
Customer Support (U.S.A.)
Your machine is designed with the latest technology to provide trouble‑free operation. If
you cannot solve the problem after having referred to the information in this chapter, or
if you think your machine needs servicing, contact Canon Authorized Service Facilities or
the Canon Customer Care Center at 1‑800‑828‑4040 between the hours of 8:00 A.M. to 8:00
P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. For interactive
troubleshooting, e‑mail technical support, the latest driver downloads and answers to
frequently asked questions you can also visit our support site at www.canontechsupport.
com.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical support options*:
For interactive troubleshooting, e‑mail technical support, the latest driver downloads and
answers to frequently asked questions (www.canon.ca)
Automated interactive telephone support on most current products 24 hours, 7 days a
week (1‑800‑652‑2666).
Free live technical support 9:00 A.M. to 8:00 P.M. EST Monday through Friday (excluding
holidays) for products still under warranty (1‑800‑652‑2666)
The location of the authorized service facility nearest you (1‑800‑652‑2666) If the
problem cannot be corrected by using one of the above technical support options, repair
options are available at the time of your call to the Free live technical support number
above or via the website at www.canon.ca
Support program specifics are subject to change without notice.
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