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Installation Guide for Cisco Unified Service Monitor
OL-25111-01
Chapter 1 Prerequisites
Server and Client System Requirements
Note • If your browser is configured to use a proxy server for your LAN, Service Monitor cannot open some
report windows. Disable proxy server settings in Internet Options. (From the Connections tab, click
LAN Settings.)
• When using Service Monitor, disable any software on your desktop that you use to prevent popup
windows from displaying. Service Monitor must be able to open multiple windows to display
information.
Client Requirements
Table 1-1 lists the client hardware and software requirements.
2. While configuring the page file, you should set both the minimum and maximum file size parameters to same size. Page size also needs to be
changed from automatic to manual. This ensures that Windows creates a page file of the required size.
3. Do not install Service Monitor on a FAT file system
4. You must install Service Monitor on a dedicated system. Do not install Service Monitor on a Primary Domain Controller (PDC) or Backup
Domain Controller (BDC). Do not install Service Monitor in an encrypted directory. Service Monitor does not support directory encryption.
5. Immediately following installation, the TCP/IP stack should be hardened to avoid denial of service attacks. Ensure these steps are taken before
using the product.
—Apply Windows security patches. See Microsoft Security Updates for Denial of Service Attacks for details. The system that you use for
your Operations Manager server should meet all security guidelines that Microsoft recommends for Windows 2003 or 2008 Server.
(CSCsy83124) See the NSA website for security guidance: http://www.nsa.gov.
—Specifically, the TCP/IP stack should be hardened to avoid denial of service attacks. Refer to the section "Security Consideration for
Network Attacks" on page 121 of the The Windows Server 2003 - Security Guide, v2.1 which can be downloaded from the NSA website.
—On the Windows Server 2003 Enterprise Edition or 2008 Standard or Enterprise Edition server, block remote access to all TCP/UDP ports
except for those ports used by Operations Manager required for external access.
6. The default locale for your Windows operating system must be set to US-English.
7. Windows Terminal Services is supported in Remote Administration mode only. Use of Windows Terminal Services or Remote Desktop and
Virtual Network Computing (VNC) to remotely control the server is not recommended for performing day-to-day operations (for example,
running reports, keeping dashboards open, and so on).
8. Windows Server 2008 Enterprise Edition (64 bit) and Windows Server 2008 R2 Edition are not supported Operation Systems
9. To verify the version of ODBC Driver Manager, from the Windows desktop, choose Start > Settings > Control Panel > Administrative Tools
> Data Sources (ODBC). Select the About tab. If necessary, install Microsoft Data Access Component (MDAC) 2.5 or later