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B-3
Installation Guide for Cisco Unified Service Monitor
OL-25111-01
Appendix B Licensing
Licensing Process
Licensing Messages
If you have installed the evaluation version of Service Monitor, you must obtain the license file from
Cisco.com to continue to use the product after the 90-day evaluation period. For details, see Licensing
Process, page B-3.
Before expiry of the evaluation license, you will see the following prompt:
This software is provided for evaluation purposes only and will expire in XX days. If this
is not an evaluation copy, please click this link for information about obtaining a valid
purchase license. Click here for current licensing information. Otherwise, please contact
your Cisco representative for purchasing information.
This message is displayed as an alert after you log in and try to access Service Monitor. If you fail to
upgrade your evaluation license, all Service Monitor processes will run, but access to Service Monitor
functionality will be prohibited.
Licensing Process
The Service Monitor license file includes support for a set number of phones. You can purchase
incremental licenses to support additional phones and monitor up to a maximum number of phones with
a single Service Monitor. For each incremental license that you purchase, you will receive a PAK, and
you must use that PAK to obtain a license file.
This process applies to new installations and license upgrades:
1. Obtain a Product Authorization Key (PAK)—The PAK is used to register Service Monitor, and any
additional phone support that you might purchase for Service Monitor, on Cisco.com, and it contains
resource limitations. See Obtaining a PAK, page B-4.
2. Obtain a license file—A license file is sent to you after you register the PAK on Cisco.com. See
Obtaining a License File, page B-4.
3. Copy the license file to the server where Service Monitor is to be installed. If Service Monitor is
already installed and you are upgrading your license file, you must register the license file with
Service Monitor. See Registering a License File with Service Monitor, page B-4.
Upgrading a license—Either of these:
• Upgrading from an evaluation
license to a purchased license
• Installing an incremental license
to support additional phones
See Licensing Process, page B-3.
Moving Service Monitor to another
server.
Call the Cisco Technical Assistance Center (TAC) for
assistance. For more information, see Obtaining
Documentation and Submitting a Service Request.
Table B-1 How to Obtain and Register a License (continued)
Scenario What to Do