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Installation Guide for Cisco Unified Service Monitor
OL-25111-01
Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor
Starting Cisco Unified Service Monitor
b. Exclude the NMSROOT\databases directory from virus scanning. Problems can arise if database
files are locked because of virus scanning.
Note NMSROOT is the directory where Service Monitor is installed on your system. If you selected
the default directory during installation, it is C:\Program Files\CSCOpx.
Starting Cisco Unified Service Monitor
Before starting Service Monitor, do the following:
• Ensure that you restarted your system after you completed the installation or upgrade to
Service Monitor 8.6.
• Disable any popup blocker utility that is installed on your client system.
Note By default, SSL is not enabled in Common Services. See “Setting up Browser-Server Security” in
Common Services online help for information about how to enable SSL.
Step 1 Enter the appropriate address in your browser as follows:
• If you upgraded to Service Monitor 8.6 and had previously enabled SSL in Common Services, type
https://servername:port number where:
–
servername is the IP address or DNS name of the server where Service Monitor resides
–
port number is either 443 (the default) or the HTTPS port you entered during the upgrade. A
login page is displayed.
• If SSL is not enabled, type http://servername:1741 where servername is the IP address or DNS name
of the server where Service Monitor resides. A login page is displayed.
Step 2 Enter a username and password. If you do not have a username, you can do the following:
• Enter admin for the user ID.
• Enter the password that you entered for the admin user during installation and press Enter.
The Service Monitor home page appears.
Preparing to Upgrade to Service Monitor 8.6
This section contains the following information:
• Upgrade Paths, page 2-8
• Backing Up Service Monitor Files and Database, page 2-8
• Understanding the Effect an Upgrade Has on Your Data, page 2-9
• Planning for Data Migration and Migrating Call Data Before the Upgrade, page 2-9
• Planning for Data Migration and Migrating Call Data Before the Upgrade, page 2-9