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Installation Guide for Cisco Unified Service Monitor
OL-25111-01
CONTENTS
Preface vii
Audience vii
Conventions vii
Product Documentation viii
Related Documentation viii
Obtaining Documentation and Submitting a Service Request ix
ix
CHAPTER
1 Prerequisites 1-1
Product Overview 1-1
Server and Client System Requirements 1-2
Server Requirements 1-2
Client Requirements 1-4
VMware Guidelines 1-5
Terminal Server Support for Windows 2003 and Windows 2008 1-7
Enabling and Disabling Terminal Services on a Windows Server 1-7
Enabling and Disabling FIPS on a Windows Server 1-7
Port Usage 1-8
CHAPTER
2 Installing, Uninstalling, and Upgrading Service Monitor 2-1
Preparing to Install Service Monitor 2-1
Preparing the Server 2-2
Gathering Information to Provide During Installation 2-3
Ensuring That Required Ports Are Free 2-3
NTP Configuration Notes 2-3
Installing Cisco Unified Service Monitor 2-4
Starting Cisco Unified Service Monitor 2-7
Preparing to Upgrade to Service Monitor 8.6 2-7
Upgrade Paths 2-8
Backing Up Service Monitor Files and Database 2-8
Understanding the Effect an Upgrade Has on Your Data 2-9
Planning for Data Migration and Migrating Call Data Before the Upgrade 2-9
Deleting Cisco 1040 Configuration Files from TFTP Servers 2-10