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Installation Guide for Cisco Unified Service Monitor
OL-25111-01
Chapter 1 Prerequisites
Server and Client System Requirements
VMware Guidelines
Service Monitor supports VMware ESX 3.5 and ESXi 4.x. Service Monitor must have the same system
resources available to it inside the virtualization environment that it has for a standard (nonvirtual)
installation. When determining the performance of Service Monitor in your virtual setup, you must take
into account that the VMware instance will use some system resources that would normally be available
to Service Monitor in a standard installation. Additional requirements for running Service Monitor in a
virtualization environment might vary with your environment and system load. For more information,
see Best Practices for Cisco Unified Communication Suite on Virtualization at this URL:
http://www.cisco.com/en/US/products/ps6535/prod_white_papers_list.html
The following configurations are supported for Service Monitor in a virtual environment:
• An instance of Service Monitor, supporting up to 45,000 phones
• Each of these products installed on a separate virtual machine:
–
Operations Manager
–
Service Monitor
–
Service Statistics Manager
Table 1-1 Minimum Client Hardware and Software Requirements
Component Minimum Requirement
Hardware/software
• Color monitor with video card set to 256 colors (For optimum viewing on the Service
Monitor display, We recommend that you use the highest native resolution supported by
the client PC and monitor. A large, high-resolution display will also allow for less
scrolling through information presented and increase operator efficiency. The minimum
resolution recommended is 1440 x 900.)
• Any PC or server platform with a Pentium IV processor, 1.0 GHz or greater, running one
of the following:
–
Windows XP Professional Service Pack 2
–
Windows 2003 Server (Standard and Enterprise Editions) without Windows
Terminal Services
–
Windows Server 2008 Enterprise Edition SP2
–
Windows Server 2008 Standard Edition SP2
Processor Dual Core, 2 GHz minimum (Windows PC or Apple Mac)
Memory 2 GB RAM minimum
Browser
• Microsoft Internet Explorer 8.x or 9.x
• Firefox 3.6, 4.0 or 5.0
Note We strongly recommend that you use a browser from a client system to perform
day-to-day operations (for example, running reports). Use of Windows Terminal
Services, Remote Desktop, or VNC to perform day-to-day operations is not
recommended.
Adobe Flash Player 10 or later.