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Installation Guide for Cisco Unified Service Monitor
OL-25111-01
Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor
Preparing to Upgrade to Service Monitor 8.6
To access the Common Services online help, you can use the following procedure:
1. Select Administration > Server Administration (Common Services) > Security. The Setting up
Security page appears.
2. Click Help. The online help opens.
Note You must restore the Service Monitor configuration data and additionally restore the database.
To restore both the Service Monitor database and configuration data requires two steps: restoring the
database manually and restoring the configuration data (using the procedures referenced in Step 2 b).
Understanding the Effect an Upgrade Has on Your Data
To migrate report data (also know as call data), you must run the call migration tool before you start the
upgrade to Service Monitor 8.6. For more information, see Planning for Data Migration and Migrating
Call Data Before the Upgrade, page 2-9.
When you upgrade to Service Monitor 8.6:
• Service Monitor configuration data—such as credentials and threshold settings—is retained.
• Common Services data is retained.
Planning for Data Migration and Migrating Call Data Before the Upgrade
Migrating call data is optional. However, to keep the data, you must migrate it before you start the
upgrade to Service Monitor 8.6. You can find the call migration tool in the zip file that contains the
Service Monitor product on Cisco.com.
Note When you perform a data migration using the CMT tool, and an upgrade from Service Monitor 8.0 to
Service Monitor 8.6, the grading of the previous calls will be Unknown after the upgrade, in CDR,
CVTQ, and Sensor reports. The reason is that the grading logic is absent in 8.0. Grading will work
properly for the new calls that are made.
Global MOS Threshold settings cannot be retained for upgrades from Service Monitor 8.0 to 8.6. Two
configurable MOS settings were introduced in Service Monitor 8.5, so the data was not available in 8.0.
To configure global MOS threshold settings after the upgrade is complete, select Administration >
Global > Threshold.
The README_QOVR_CMT.TXT. file that is included with the Call Migration Tool provides estimates
of the time that data migration takes and the disk space it uses. It also explains the effect that running
the tool has on Operations Manager and Service Statistics Manager, if they are installed in your network.
Step 1 Download the zip file (CUSM8_6.zip) that contains the Service Monitor product from Cisco.com. You
can navigate to the file as follows:
a. Go to this URL:
http://www.cisco.com/en/US/partner/products/ps6536/tsd_products_support_series_home.html.