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Installation Guide for Cisco Unified Service Monitor
OL-25111-01
Appendix A User Inputs for Installation, Reinstallation, and Upgrade
Password Information
Common Services Guest Password
When entering the password for the Common Services guest account, use a minimum of five characters.
Use this password to log into the Common Services server as a guest user. You are prompted to enter
this password in Custom installation mode. In Typical mode, this password is randomly generated.
Common Services Database Password
When entering database passwords:
• Use a minimum of five characters and a maximum of 15 characters.
• Do not start the password with a number.
• Do not insert spaces between characters.
• Do not use any special characters.
Changing Passwords
These topics explain how to change the passwords for the admin user and casuser accounts using utilities
(or the Common Services user interface, if possible):
• Changing the Common Services Admin Password
• Changing the casuser Password
Changing the Common Services Admin Password
Note If you change the admin password and Service Statistics Manager is in your network, it will lose contact
with Operations Manager and Service Monitor. To reestablish contact, perform the procedures in
Release Notes for Cisco Unified Service Statistics Manager 1.3.
You can change your Common Services Admin password either by using the Common Services user
password recovery utility or from the user interface.
• Changing the Admin Password Using the Password Recovery Utility
• Changing the Admin Password from Common Services
Changing the Admin Password Using the Password Recovery Utility
Step 1 Stop the daemon manager by entering the following at the shell prompt:
net stop crmdmgtd
Step 2 Go to NMSROOT\bin directory and enter:
NMSROOT
\bin\resetpasswd username
where NMSROOT is the directory where you have installed Service Monitor.
A message appears:
Enter new password for username: