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Troubleshooting Guide
13-1
Chapter 13
Troubleshooting Guide
This guide provides useful information on how to identify and correct common
problems that may occur with your Internet PC.
Helpful Hints
If you encounter minor problems with your Internet PC, monitor, or software, refer
to the following list of general suggestions before taking further action:
• Check that the computer and monitor are plugged into a working electrical
outlet.
• Check to see that the computer is turned on and the amber power light is on.
• Check to see that the monitor is turned on and the power light is on.
• Turn up the brightness and contrast controls of the monitor if the monitor is
dim.
• Check all cable connections for loose or incorrect connections.
• Remove the diskette from the diskette drive before turning on your computer.
• Run Windows Diagnostics to determine and repair minor problems.
Understanding This Guide
This guide has been divided into three columns: Symptom, Problem, and Solution.
The Symptom column describes the symptom or warning that made you realize
you had a problem. The Problem column identifies one or more reasons why the
symptom has occurred, and the Solution column describes what you should do to
try to fix the problem listed.
If a solution does not fix your problem, try all solutions for the symptom or try the
solution a second time.
If a problem persists and you are unable to resolve it yourself, please review
Understanding Your Service and Support Options or contact a Compaq Authorized
Service Provider. Refer to your Warranty Statement for details.