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Troubleshooting Guide
Keyboard and Mouse
Symptom Problem Solution
Keyboard needs repair. Call a Compaq Authorized Service
Provider. Refer to your
Warranty Statement
for details.
Mouse connector is not
properly connected.
Shut down your Internet PC using your
keyboard.
1.
Press the
Ctrl
and
Esc
keys
simultaneously.
2.
From the Windows Start menu, use
the arrow keys to select
Shut
Down...
, and press the
Enter
key.
3.
Select the
Shut down
option (you may
need to use the arrow keys to select
it).
4.
Click
OK
.
After the shutdown is complete, reconnect
the mouse connector on the rear of your
Internet PC and restart the computer.
Mouse roller ball is dirty.
Remove roller ball cover from bottom of
mouse and clean with mouse cleaning kit
available in most computer stores.
Mouse does not
respond to
movement or is too
slow.
Program in use has stopped
responding to commands.
Shut down your Internet PC using your
keyboard. Refer to the problem “Mouse
connector is not properly connected” for
details on how to shut down using your
keyboard.
Mouse roller ball is dirty. Remove roller ball cover from bottom of
mouse and clean with mouse cleaning kit
available in most computer stores.
Mouse will only
move vertically or
horizontally.
Mouse needs repair. Replace mouse. Call a Compaq Authorized
Service Provider. See your
Warranty
Statement
for details.