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Troubleshooting Guide
13-17
Power
Symptom Problem Solution
“Illegal Operation
has Occurred” error
message is
displayed.
Program being used is not
certified for Windows by
Microsoft.
Verify program is certified by Microsoft
(see program packaging for this
information).
Configuration files are corrupt If possible, save all data, close all
programs, and restart your Internet PC.
If the error message returns you may need
to back up your personal data and use the
Quick Restore utility. See Understanding
Your Service and Support Options for
details.
a
WARNING: Quick Restore reformats
your hard drive, all files will be lost
.
A diskette that does not
contain system files needed to
start your Internet PC has
been inserted in drive.
When drive activity stops, remove the
diskette and press the spacebar. Your
Internet PC will start up.
Disk error has occurred.
Restart your Internet PC. If the error
returns, see the next problem “System
files have been damaged.”
System files have been
damaged.
1.
Insert a startup disk in the diskette
drive.
2.
Restart your Internet PC.
3.
At the
A:\
prompt, type
SYS C:
and
press the
Enter
key. The following
message will be displayed: ‘SYSTEM
TRANSFERRED’. This task will restore
the system files to your hard drive.
4.
Restart your Internet PC.
“Non-system disk or
disk error” message
is displayed.
Hard drive has failed. Call a Compaq Authorized Service
Provider. Refer to your
Warranty Statement
for details.