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Troubleshooting Guide
Internet
Symptom Problem Solution
Internet Service Provider (ISP)
account is not set up properly.
Verify Internet settings, or contact your ISP
for assistance.
Modem is not set up properly. Reconnect the modem, verifying the
following connections: Telephone Line to
Telephone (for external phone sets) and
Telephone Line to Wall Jack (from Internet
PC to wall).
Web browser is not set up
properly.
Verify your Web browser is installed and
set up to work with your ISP.
Cannot connect to
the Internet.
Internet keyboard failed. Call a Compaq Authorized Service
Provider. Refer to your
Warranty Statement
for details.
Cannot
automatically launch
Internet programs.
If using America Online (AOL)
as your ISP, you must log in to
AOL before some programs
will start.
Log in to AOL and launch your desired
program.
Telephone or modem line
connections are not connected
properly.
Reconnect the modem, verifying the
following connections: Telephone Line to
Telephone (for external phone sets) and
Telephone Line to Wall Jack (from Internet
PC to wall).
If no dial tone is found,
another telephone handset on
the same line is not on the
receiver.
Verify all telephone handsets on the same
line are on the receiver.
Cannot use the
Internet because the
fax modem is busy
or no dial tone
found.
Messages have not been
cleared from answering
service.
If you use an answering service that
modifies your telephone’s dial tone to
inform you of messages, clear all
messages and try your call again.