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Table of Contents
CHAPTER 12
Understanding Your Service and Support Options
Compaq Support................................................................................................................. 12-1
Using Compaq Diagnostics ................................................................................................. 12-2
Testing Equipment ...................................................................................................... 12-3
System Record ...................................................................................................................12-4
Compaq Service Connection ...............................................................................................12-5
Overview..................................................................................................................... 12-5
Turning Compaq Service Connection On and Off.......................................................... 12-5
How it Works............................................................................................................... 12-6
Compaq Service Connection Privacy and Data Security Statement .............................. 12-6
Internet Support.................................................................................................................. 12-7
Drivers................................................................................................................................ 12-8
Installing Drivers for New Hardware ............................................................................ 12-8
Reinstalling Deleted Drivers......................................................................................... 12-8
CHAPTER 13
Troubleshooting Guide
Helpful Hints....................................................................................................................... 13-1
Understanding This Guide................................................................................................... 13-1
Contacting a Compaq Authorized Service Provider ............................................................13-18