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Troubleshooting Guide
CD or DVD
Symptom Problem Solution
CD has been inserted upside
down.
Reinsert the CD with the label facing up.
The DVD drive will take longer
to start because it has to
determine the type of media,
such as audio or video being
played, before it can begin
playing.
Wait at least 30 seconds to let the DVD
drive determine the type of media being
played. If disc still does not start, see the
solutions for related problems.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit
available in most computer stores.
CD or DVD drive
cannot read a disc or
takes too long to
start.
Windows does not detect CD
or DVD driver.
1.
On the Taskbar, click the
Start
button
and point to
Settings
.
2.
Click
Control Panel
and double-click
System
M
MM
M
icon.
3.
Click the
Device Manager
tab.
4.
Click the
µ
next to the CD or DVD
disc, and select the installed driver.
5.
Click the
Remove
button, and click
OK
twice.
6.
Restart your Internet PC and let
Windows redetect the CD or DVD
driver.