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Troubleshooting Guide
13-11
Games
Symptom Problem Solution
Minimum hardware or
software requirements set by
Game manufacturer have not
been met.
Review the game documentation or
packaging for minimum requirements.
Game crashes
frequently.
Game was not set up properly
when installed.
Reinstall the program, noting any settings
and default selections that pertain to your
Internet PC, and restart the game.
Graphic distortion or
blank screen exists
during game’s
introduction.
Incorrect version of game. Contact game manufacturer for updated
version of game.
Hard Drive
Symptom Problem Solution
Internet PC seems to
have locked up.
Program in use has stopped
responding to commands.
Attempt a normal Windows shutdown.
If this fails, restart your Internet PC by
pressing the Power
button for 4 or more
seconds to power it off. To restart your
Internet PC, press the
Power
button again.
Hard drive error
message is
displayed.
Part of hard drive has failed. Run the Windows Maintenance Wizard to
repair the drive. Refer to Maintaining Your
Internet PC in the User’s Guide.
Hard drive fault
protection error
message is
displayed.
Part of hard drive has potential
to fail or could already have
failed.
Call a Compaq Authorized Service
Provider. Refer to your
Warranty Statement
for details.
Insufficient memory
message is
displayed.
All memory in Internet PC is
being used by open programs
and memory is needed for
desired task.
Close one or more programs and retry.
It may also be necessary to restart
Windows to recover memory should this
fail.