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692 Troubleshooting Guide
FILE LOCATION: C:\Users\fxstdpc-
admin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Toner smears or print comes off
10 Replace the PHD unit if you have a spare unit.
a
Replace the PHD unit. See "Replacing the
Print Head Device (PHD) Unit" and
"Installing a PHD Unit."
b
After you replace the PHD unit, click
Chart
Print
on the
Diagnosis
tab.
c
Click the
4 Colors Configuration Chart
button.
The 4 Colors Configuration Chart is printed.
Does this solve your problem?
The task is
complete.
Contact Dell.
Action Yes No
1 The print media surface may be uneven. Try
changing the Paper Type setting in the printer
driver. For example, change the plain paper to
thick.
a
On the
Paper/Output tab, change the Paper
Type setting.
Does this solve your problem?
The task is
complete.
Go to action 2.
2 Verify that the correct print media is being used.
See "Supported Paper Types." If not, use the print
media recommended for the printer.
Does this solve your problem?
The task is
complete.
Go to action 3.
Action Yes No