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728 Troubleshooting Guide
FILE LOCATION: C:\Users\fxstdpc-
admin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Scanner Driver/Printer Utility Problems
Problem Action
Unable to retrieve the Address
Book data from the printer on
the Address Book Editor.
Check that the USB or Ethernet cable is connected
properly.
Ensure that the power of your printer is on.
Ensure that the scanner driver is installed on your
computer. (The Address Book Editor retrieves the
Address Book data via the scanner driver when the
printer is connected using a USB cable.)
The TWAIN driver cannot
connect to the printer.
Check that the USB or Ethernet cable is connected
properly.
If using the network connection, check that IP address of
the printer is set correctly. To check the IP address, see
"Scanning Using the TWAIN Driver."
Check whether the printer is on. If the printer is on,
reboot it by turning the power switch off and then on
again.
If a scan application is running, close the application
once, restart the application, and then try scanning
again.
The scanner driver has not
been registered on your
computer and cannot be
accessed from ScanButton
Manager.
Install the scanner driver. If the scanner driver is
installed, uninstall it and then re-install it again. After
the installation of the scanner driver is completed, re-
install the ScanButton Manager.