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Before you call... | 147
CHAPTER
A
Before you call...
You can save yourself some time, if you make sure your Peregrine appliance has
the most up-to-date software before you contact Peregrine Systems Customer
Support.
Topics in this chapter include:
Overview on page 147
Check that your maintenance license is current on page 148
Check that you have the latest software components on page 148
Download the new component(s) on page 149
Install the new component(s) on page 149
After you install new components on page 150
Overview
Your problem could be something like, “Why doesn’t Network Discovery show
me the router we just bought?” Your problem may be solved in the latest
software.
It is difficult for Peregrine Systems Customer Support to investigate issues in
older releases and quite frequently an issue is fixed in the latest release.