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Troubleshooting
6-11
After you install your printer software, you see the Windows 95 New
Hardware Found window.
You see a spooling error message (Windows).
You see a memory error message (Macintosh).
In Windows 95, the Status Monitor 2 window doesn’t appear.
Possible cause Solution
An operating system error
has occurred.
Click Do not install a driver, and then click OK. Never select any
other option on the New Hardware Found window.
Possible cause Solution
If you see error messages
or printing is very slow, the
problem may be caused by
temporary files (Windows
3.1 only).
Change the Spool Manager default directory (Windows 3.1 only),
following the instructions in Chapter 4.
Your hard drive is too full. Delete unnecessary files to make room on the drive.
Your computer doesn’t
have enough memory for
the file you’re printing.
Try one of the following:
◗ Reduce the resolution of your image.
◗ Select fewer colors or a lower resolution for your display or
monitor.
◗ Add more memory to your computer.
Possible cause Solution
You need to increase the
memory allocation for your
application, EPSON
Monitor3, or both.
Choose Get Info from the File menu when the application is active
or EPSON Monitor3 is selected and increase the memory
requirements. See Chapter 4 for more information. If that doesn’t
work, turn off background printing (you won’t be able to use
Monitor3).
Possible cause Solution
You may not have restarted
your computer after
installing Status Monitor 2.
Click Start, select Shut Down, click Restart the computer, and
click Yes to restart your computer. Then try using Status
Monitor 2.
Bi-directional support is not
enabled.
Click Start, select Settings, and click Printers. Right-click the
EPSON Stylus COLOR 850 icon and select Properties. Click the
Details tab, then click the Spool Settings button. Click the
Enable bi-directional support for this printer radio button to turn
on bi-directional support. Click OK twice, then close the Printers
window and try printing again.
Easch6.fm5 Page 11 Tuesday, March 24, 1998 1:16 PM