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Troubleshooting
6-13
Your printer icon doesn’t appear in the Chooser (Macintosh).
Your application program can’t open your image file (Macintosh).
The “SC 850 (or SC 850AT) cannot be used” message appears (Macintosh
)
.
Your printer doesn’t print correctly as a remote printer (Windows NT).
Fixing Paper Problems
To avoid most paper handling problems,:
◗ Use smooth, high-quality media designed for ink jet
printers that meets the media specifications in Appendix D.
◗ Follow all loading and handling instructions included with
the media.
◗ Load the media with the printable side face up as described
on the Start Here card and in Chapter 2.
If you have any paper problems, check here for solutions.
Possible cause Solution
Your Macintosh has
extension conflicts.
Disable Quick Draw GX in the Extensions Manager. Make sure
EPSON Monitor3 and SC 850 or SC 850AT are enabled, and then
restart your Macintosh.
Possible cause Solution
Not enough memory is
allocated to the application.
Highlight the program icon and select Get Info from the File menu,
then increase the memory allocated to the application.
Possible cause Solutions
The printer software has
been corrupted.
Remove and reinstall the printer software as described on
page 6-18. Then, in the Extensions Manager, disable Quick Draw
GX, enable EPSON Monitor3 and SC 850 or SC 850AT, and restart.
Possible cause Solution
You may need to use a
different network path and
printer port.
Select a different printer port in the printer’s Properties window
and enter the new network path to your printer at the DOS prompt.
Then restart your computer. See your Windows NT documentation
for instructions on changing the printer port and network path.
Easch6.fm5 Page 13 Tuesday, March 24, 1998 1:16 PM