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Introduction
5
Where To Get Help
EPSON provides technical assistance through electronic
support services and automated telephone services 24 hours a
day. The following tables list the contact information:
Electronic support services
Service Access
World Wide Web From the Internet, you can reach EPSON’s
Home Page at http://www.epson.com.
EPSON Internet FTP Site If you have Internet FTP capability, use your
Web browser (or other software for FTP
downloading) to log onto ftp.epson.com
with the user name anonymous and your
e-mail address as the password.
EPSON Download Service You can call the EPSON Download Service
at (800) 442-2007. Set your communications
software to 8 data bits, 1 stop bit, no parity.
Modem speed can be up to 28.8 Kbps.
EPSON Forum on CompuServe
®
Members of CompuServe can type GO
EPSON at the menu prompt to reach the
Epson America Forum. For a free
introductory CompuServe membership, call
(800) 848-8199 and ask for representative
#529.
Automated telephone services
Service Access
EPSON SoundAdvice
SM
For pre-recorded answers to commonly
asked questions about EPSON products 24
hours a day, seven days a week, call
(800) 442-2110.
EPSON FaxAdvice
™
Access EPSON’s technical information
library by calling (800) 442-2110. You must
provide a return fax number to use this
service.
EPSON Referral Service For the location of your nearest Authorized
EPSON Reseller or Customer Care Center,
call (800) 442-2110.
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