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Troubleshooting
6-16
The image size or position is incorrect.
The margins are incorrect.
A portion of your image doesn’t print (Macintosh).
The printer prints blank pages.
Possible cause Solution
The paper and/or layout
options are set incorrectly.
Check the paper settings and the settings on the Layout dialog
box (Windows 95, NT, or Macintosh only). See Chapter 3 for
instructions. Also check the paper and layout options in your
application software.
Possible cause Solution
Margins are set incorrectly in
your application software.
Check your software documentation for instructions on selecting
the correct margins for your paper size and within its printable
area. See Appendix D for printable area specifications.
Paper settings in the printer
software are incorrect for
your paper size.
Check the paper size, orientation, and layout settings to make
sure they’re correct for your paper size. See Chapter 3 for more
information.
Possible cause Solution
Your system doesn’t have
enough available memory.
Close any other applications you are running and turn off
background printing.
You need to increase the
memory allocation for your
application, EPSON
Monitor3, or both.
Choose Get Info from the File menu when the application is active
or EPSON Monitor3 is selected and increase the memory
requirements. See Chapter 4 for more information. If that doesn’t
work, turn off background printing (you won’t be able to use
Monitor3).
Possible cause Solution
Your printer is not selected
in your application or as the
Windows default printer.
Select your printer in your application or select it as the default
Windows printer. See your Windows documentation or online
help for instructions.
Your printer is not selected
in the Macintosh Chooser.
Select your printer in the Chooser as described on the CD-ROM
folder and in Appendix B.
Paper settings in the printer
software are incorrect for
your paper size.
Check the paper size, orientation, and layout settings to make
sure they’re correct for your paper size. See Chapter 3 for more
information.
The print head nozzles are
clogged.
Clean the print heads following the instructions in Chapter 5.
Easch6.fm5 Page 16 Tuesday, March 24, 1998 1:16 PM