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On a Macintosh, release any print jobs that may be held in the
Epson Monitor2 utility. Click the upper right corner of the
screen and select
Monitor2
from the menu. Click any print job
shown under Waiting and click
Cancel Printing
.
Make sure EPSON Stylus COLOR 500 is selected as the default
Windows printer driver or is the last printer selected in the
Chooser (Macintosh driver).
If you still get no output, try printing a demonstration page to
see if the problem is with your printer; see Chapter 5 for
instructions. If no demonstration page prints, you may have a
problem with your printer; contact your EPSON dealer or an
authorized EPSON servicer.
If the demonstration page prints, you may have a problem with
your application software or your printer cable. Make sure
your cable is connected securely and see your program’s
documentation for troubleshooting information. On a PC,
you can use the printer’s hex dump mode to pinpoint
communication problems between the printer and a software
program. To turn on hex dump mode, first turn off the printer.
Then hold down the
Cleaning
O
and
Cleaning
NNN
buttons
while you turn on the printer. Now send a print job. The
printer prints the exact codes it receives from the computer in
hexadecimal format. Report the codes to your support
technician.
R
Elbe+
A5 size Chapter 7
3-25-96 MT, pass 5
Troubleshooting
7-13