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Chapter 9 Operation and Maintenance
9.2 Troubleshooting
This section explains the resolutions when the server is not running properly or when
error messages are displayed.
For each situation, refer to the following. If the problem is not resolved after performing the following
troubleshooting, contact an office listed in the "Contact Information" of the "Start Guide".
When contacting an office listed in the "Contact Information" of the "Start Guide", refer to "9.9.2
Contacting Maintenance Support" (
pg.286) and collect the required information.
• Hardware problems.
"9.2.1 Hardware Troubleshooting" (pg.252)
• Error messages.
"9.2.2 Error Messages" (pg.255)
• Software problems.
"9.2.3 Software Troubleshooting" (pg.260)
9.2.1 Hardware Troubleshooting
This section explains hardware related troubleshooting. If the server does not operate properly or if a
failure is suspected, check the following.
For optional devices, refer to the manual included with the optional device.
■ Server
● The server does not power on, or the power LED on the front of the server
does not light up.
Check to see whether the power cable is properly connected to the outlet.
For instructions on connecting the power cable, refer to "Start Guide".
● The access LED does not light up.
The server may be damaged. Contact an office listed in the "Contact Information" of the "Start Guide".
Before contacting an office listed in the "Contact Information" of the "Start Guide", refer to "9.9.2
Contacting Maintenance Support" (
pg.286).
● An error message is displayed.
Refer to "9.2.2 Error Messages" (pg.255).
● When an expansion card is added, other expansion cards or onboard
devices are not recognized.
Reinstall the drivers for the expansion cards or onboard devices that are not recognized.