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Software Installation Troubleshooting
312353B 23
When I enter a work order at a
meter, I get a “WO
REJECTED” message, even
though I know the work order
exists in the DMS and is open.
Why?
When a work order is sent to the PC from a meter, the PC must validate the
work order with the R & R DMS. If, for any reason, the work order cannot be
validated (the work order is closed, it has a status that doesn’t allow the addi-
tion of charges, the network between Matrix and the DMS is down, etc.), the
PC returns this message to the meter. You could try adding the work order at
the PC for better detail on why the work order isn’t being validated.