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Troubleshooting
70 312353B
Troubleshooting
See Troubleshooting Section of the Readme file located on the Matrix Installation disk and Software Installation
Troubleshooting on page 21 for more detailed software troubleshooting information.
Problem Cause Solution
Cannot access System
Administration screens.
Incorrect user name or password. Ensure you are using the correct user
name and password. Contact Graco
Customer Support Team if a new pass-
word must be generated to access your
Matrix system.
Meter only displays 5
repair orders.
Normal operation. Meter displays up to
5 repair orders.
No action necessary.
Repair orders not transmit-
ting sequentially to shop.
RF communication response time is
faster in some areas versus other
areas of shop. This is normal operation
in a RF environment. Repair orders will
not necessarily transmit sequentially.
No action necessary.
The information in the dif-
ferent screens does not
update.
Java Plugin settings may be incorrect. Make sure “Enable Caching” box is not
checked. Make sure “Check for new
version of stored pages” is checked in
IE.
Matrix email does not
arrive at destination.
A variety of issues may prevent deliv-
ery of email.
Review procedures in this manual to
ensure correct settings. If necessary
contact your IS representative.