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If you are editing the RO while Matrix is attempting to
add parts to it, the Matrix posting attempt will fail, since
an R & R RO can only be edited by one person at any
time.
In Matrix, when any posting error occurs, the record
associated with this work order will turn red in the meter
dispense history and Matrix will generate a popup win-
dows explaining the problem. You can manually retry the
posting or cancel by right-clicking on the Work Order in
the Meter Dispense History and selecting Retry Post-
ing Charges.
If no fluid was dispensed (dispense volume is 0), Matrix
will not attempt to post charges of any kind to an R & R
RO.
Sending a Work Order to a Meter
If the PC cannot send a work order to the chosen meter
for any reason, a Retry/Cancel pop-up box, as shown in
F
IG. 61, will be displayed. Clicking Retry will make the
PC attempt to send the work order again. Clicking Can-
cel will do just that, effectively deleting the work order at
the PC; no more retries will be attempted.
There are several system conditions that can cause this
to happen:
1. The battery in the meter is very low or dead. With a
dead battery, the meter cannot communicate to the
PC. Replace the battery with a fully charged battery.
2. The meter is already in the process of accepting a
work order (possibly from another Matrix PC). Wait
ten seconds and try sending it again.
3. A poor RF signal between transceiver and meter
can cause the work order to not be successfully
delivered to the meter. You may need to move the
transceiver closer to the meter.
4. A meter cannot accept work orders while it is dis-
pensing fluid. It is unlikely that the meter and PC will
get out of synch for this to happen. At the meter, end
the dispense; the meter’s end-of-dispense message
to the PC will cause the two to get back in synch.
Work Order Pop-up Windows
The system is not always able to send new work
orders from the PC. If this is the case, one of the fol-
lowing pop-up windows will appear to inform you
that the work order was not received by the meter.
1. Work Order Limit (F
IG. 58). This message appears
when the PC has five open work orders associated
with the meter being addressed. No RF communica-
tion is attempted when this message appears. At
least one work order will need to be processed or
removed before a new one can be loaded.
2. Work Order Already In Process (F
IG. 59). This
message appears when the PC is attempting to
send another work order. No RF communication is
F
IG. 56
F
IG. 57
FIG. 58 Work Order Limit