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312353B 5
Many toolbars that integrate with IE also contain pop-up
blockers, such as those available from Google and
Yah oo. F
IG. 3 shows an example of the Google toolbar;
others are very similar.
Typically, when a PC has an active pop-up blocker and
the Matrix client is launched, a progress bar appears
briefly and disappears without any further visible indica-
tion of anything happening. This is usually an indication
that the PC has a pop-up blocker that is stopping the
Matrix window from appearing.
There are some general guidelines to follow to track
down the responsible pop-up blocker (there can easily
be multiple pop-up blockers present in any system). The
goal is to configure each pop-up blocker by either turn-
ing it off or telling it to allow pop-ups generated by the
Matrix server (while still blocking pop-ups from all other
sites). On a single-PC Matrix system, you should config-
ure the pop-up blocker to allow pop-ups from server
address http://127.0.0.1. On multiple-PC systems, the
address to allow is that of the Matrix server, either its
host name or IP address.
Many pop-up blockers recognize the Control key on the
keyboard, if pressed while clicking on a Link, as a com-
mand to temporarily allow pop-ups originating from that
link’s source. To try this method, hold down the Control
key on the keyboard while double-clicking on the Matrix
Client Icon on the desktop. This works only for that par-
ticular pop-up instance, so it’s not a good long-term
solution.
General guidelines to find and configure pop-up
blockers:
First, open a blank IE browser window. Click on Tools in
the menu bar (F
IG. 1). Choose Turn Off Pop-up
Blocker or configure the pop-up blocker to allow
pop-ups from the Matrix server.
If IE has been properly configured and the Matrix win-
dows still do not appear, it’s time to look for pop-up
blockers from other vendors, starting with toolbars inte-
grated with IE. In IE, click on View in the menu bar and
choose Toolbars (F
IG. 4).
F
IG. 1
F
IG. 2
FIG. 3