Filter
Top Products
Level: Critical Error
Category: Security
Description: The PSA was unable to communicate with a Primary Domain Controller
(PDC) or a Backup Domain Controller (BDC) (if one is set up) to verify the user's name
and password. This means that clients will not be allowed to print because a Domain
Controller was not available to verify the user's name and password.
Action:
● Check your WINS server, domain controllers, routers, and other network
infrastructure to verify proper set up and operation. Are they plugged in and turned
on?
● If you specified automatic discovery of the domain controllers on the Microsoft
Network Settings page (in the web interface under Networking), try changing to a
list of specific domain controllers on that same page.
● If the DNS server, WINS server, or Domain Controller is not on the same subnet as
the PSA, ensure that the TCP/IP configurations, as entered on the TCP/IP and
DNS page (in the web interface under Networking), are configured correctly and
that the network infrastructure, such as the default gateway, is configured and is
operational.
● If the problem persists, try specifying the list of Domain Controllers using IP
addresses instead of NetBIOS or DNS names.
Authentication failed -- user authentication via Microsoft networking was unsuccessful (203)
Level: Error
Category: Security
Description:The user attempted to access the PSA using NT native tools, but the request
was denied because either the user identity was not confirmed or the user was not
authorized to use the PSA. One or more of the following errors may have occurred:
● The user name and password combination was not valid.
● The user logged into a machine that was not joined to the NT domain.
Action: