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At the command prompt of a Windows NT or Windows 2000
computer, type the following commands:
❍ The following command verifies an entry for the PSA
name: nslookup printappliancename.domain DNS
server IP address (For example: nslookup mypsa.usa
192.168.100.90)
If the name lookup does not reply with the PSA's IP
address, that means there is no entry for the PSA in the
DNS server's Forward Lookup table. The Forward Lookup
table is the table the DNS server uses to determine the
IP address based on the DNS name.
❍ The following command verifies an entry for the PSA's IP
address: nslookup printappliance IP Address DNS
server IP address (For example: nslookup
192.168.100.80 192.168.100.90)
If the IP address lookup does not reply with the PSA
name, it means there is no entry for the PSA in the DNS
server's Reverse Lookup table. The Reverse Lookup table
is the table the PSA uses to find a system's name based
on its IP address.
● Check the PSA's Microsoft Network Settings page (under
Networking in the PSA's web interface). If the Specified NT
Domain Controllers settings show the host name of the domain
server, use the IP address of the server instead. If Manually
specify NT Domain Controllers is selected, try selecting
Automatically discover NT Domain Controllers instead.
● As a test, try the following: Check the PSA's Microsoft Network
Settings page (by opening the PSA's web interface). If the PSA
is configured to Enable NT Domain Authentication (so that it
is joining the domain), re-configure it so that it does not join a
domain, then see if printing is faster. If it is consistently faster
when not joined to the domain than when it is, be sure that the
print server has the most current firmware (use the link above).
If it is possible to use the PSA when it is not joined to a domain,
do so temporarily, then
contact HP support.
● Check the PSA's Microsoft Network Settings page (under
Networking in the PSA's web interface). If the PSA is configured
to use a WINS Server Address, make sure that address is
correct. If it is, type the following command at the command
prompt of a Windows NT or Windows 2000 computer:
nbtstat -a PSA_hostname
(where PSA_hostname is the host name of your PSA)
The response should include three to five entries. If the response
is a host not found message, there may be a problem with the
WINS server. Contact your network administrator for this
problem.
12 Jobs are getting stuck on
the PSA for one of my
printers.
The PSA uses LPD to send print jobs to its printers. If the print server
connecting a printer to the network does not support LPD, jobs for that
printer will get stuck on the PSA. You may need to upgrade the firmware
of the offending print server or it may need to be replaced with a print
server that supports LPD.