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7 The status of a print job
is Unknown on the
Jobs page for that
printer in the web
interface.
Delete the print job and resend it.
8 I am trying to print a
large print file. Is there a
maximum size of print
job that the PSA will
handle?
There is no limit for a file size that the PSA can handle.
9 There are a lot of jobs
spooled on the PSA. Is
there a limit?
Up to 10,000 jobs can be spooled at a time, which might be further
restricted by the disk space available on the PSA.
10 I am trying to print in
Landscape mode, Duplex
mode, or multiple copies,
but the margins are
offset.
If you have not done so, upgrade your firmware to version 2.4.x and
initialize the driver for that printer.
Delete the print driver from the computer and delete the port created for
it. Install the print driver on the computer as a network printer and
browse to the print queue on the PSA.
11 The performance of the
PSA is very slow when
connecting to the PSA
via Network
Neighborhood or when
opening a printer's
Property Page in Network
Neighborhood.
Several workarounds or solutions are available. Performance issues can
be subjective. If printing seems to be slow using the PSA, compare
printing through some other means (such as an LPR port on the
workstation that prints directly to the printer's IP address). A comparison
helps to identify general network, printer, or application problems versus
specific print server PSA problems.
● Upgrade the PSA firmware. Click here to download the most
current firmware version for the PSA. The latest firmware
revision (2.4.x or newer) should fix the following conditions:
❍ Slow printing/performance - At first printing is fast,
afterwards printing seems to be very slow. Turning the
print PSA off then on seems to help.
❍ Slow Web Pages - When attempting to access or make
changes to the Web page for the PSA, the Web pages are
very slow.
❍ Locks up - PSA locks up or is unable to print. Turning
the PSA off and then on seems to help.
● Verify the configuration of the DNS server with the network
administrator. An incorrectly configured entry on the DNS server
for the PSA can cause delays:
❍ connecting to a printer in Network Neighborhood
❍ delays displaying the Property page in Network
Neighborhood
❍ in printing
The PSA must have a correctly configured DNS server and the
PSA requires entries in both the DNS server's forward and
reverse lookup tables. If the DNS server is not configured
properly, when a computer tries to connect to the PSA through
Network Neighborhood, it could take one to two minutes while
the PSA tries to communicate with the DNS server.
Verify the DNS lookup tables using the following steps: