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1 I can't find the PSA in
Network Neighborhood.
● The PSA will install itself in the workgroup called workgroup. If
there are no PCs in this workgroup, the PSA will not show up in
network neighborhood. Microsoft (R) browsing requires a PC in
the workgroup to host a browse list. The administrator must
change the workgroup name through the Web interface on the
PSA.
To choose another workgroup name for the PSA:
1. Access the PSA's web interface by typing the IP address
in a supported browser window.
2. Click Microsoft Network Settings page (under
Networking in the PSA's web interface).
3. In the window labeled Windows NT Domain or
Workgroup change the name to the correct workgroup
name.
4. Click .
● A less common cause is that the Master Browser list (Network
Neighborhood) has not yet been updated with the new PSA.
Depending on the size and speed of the network, it may take up
to 30 minutes before the network's master browser list gets
updated.
● Once this browser list gets updated on the PC that's hosting this
list, other PCs on the network will check the browser list and be
able to see any new devices on the network via Network
Neighborhood.
To find the PSA more quickly:
1. Select Start, Find, then Computer.
2. Type the IP address of the PSA then click Find Now.
2 I can't print a test page
from the PSA to a printer.
● Incorrect printer IP address or DNS name. Verify or correct the IP
address.
● Duplicate PSA IP address. Verify or correct the IP address.
● Printer is offline or not present on the network. Verify network
connectivity by pinging the printer and then place the printer
online.
3 I get browser errors
when trying to access
the PSA.
A browser that is not supported or has known limitations may be in the
problem. Check the supported web browsers to see if the browser is
supported.
4 I can't locate the printer
from the client.
The client is on a different subnet than the PSA. Verify that WINS is
configured correctly on the Microsoft Network Settings page.
5 How do I know the
printer driver I installed
on the PSA was installed
on the client? Or how
can I tell whether the
updated driver I installed
on the PSA was
successfully installed?
An updated driver will be copied to the client if the driver has the same
name and a newer version or date. You can verify this by printing a test
page from the client. The test page will list all the files associated with
the driver along with version information.