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2 I have not been able to
print from any client to
the intended printer.
● The IP address or printer name may not be correctly configured
for the desired printer. Verify that the PSA can print to the
printer by using the "print test page" functionality of the printer
property page in the web interface of the PSA. If the test page
does not print, there is a problem in the communication between
the PSA and the printer. See more information about the TCP/IP
and DNS Settings page or the Microsoft Network Settings
page.
● The PSA may be unable to communicate with a domain controller
in order to verify the clients ID and password. Check the Domain
Membership Status field on the Microsoft Network Settings
page to verify that the PSA can communicate with the domain
controller.
● If NT Domain Security is enabled, the security settings may have
changed. Verify that the user has authority to print. This can be
done from the PSA's web interface by selecting Print Shares-
>Security. By default, the group Everyone has permission to
print. If Everyone does not have permission to print, add it.
● If NT Domain Security is enabled, verify that the group
Everyone exists in the domain.
3 The printer's Property
page in Network
Neighborhood does not
work properly. An error
message appears
whenever a change is
accepted.
The user you are logged in as may not have the appropriate permissions
to perform the operation. For NT Domain security, verify that the user
you are logged in as is a member of the Domain Administrators group.
If you are not using NT Domain security, verify that there is an
administrator account on the PSA with the same name and password as
the user that you are logged in as.
4 A printer had to be taken
off the network for
repair, and it was
replaced by one having a
different IP address.
Print jobs reach the
queue but never print.
Open a web browser, point it at the PSA, and select the Print Shares
page. Select the Properties page for that printer. Change the IP address
or DNS host name for the printer and click
. If the printer was
stopped in the middle of a print job, that job will be lost, but any other
jobs in the queue will now print to the new printer.
5 The PSA is set up to use
DHCP. When I powered it
off and then powered it
back up again, DHCP
reassigned it to a
different IP address than
it had previously. Now
the clients can no longer
print. How can I avoid
this?
Use a WINS server along with DHCP, so that when the PSA powers up it
will always be reassigned the same IP address.
If you are not using WINS, you may alternatively set the PSA IP address
manually and have the DHCP administrator select an IP Address Pool
range which excludes the PSA address.
Or, have the DHCP administrator supply the PSA with an "infinite lease"
duration for its assigned IP address.
6 I changed the printer
name and now the
clients cannot print.
Use the Windows Add Printer wizard at the clients and enter or browse
to the new printer name. Also, delete the client's old printer driver which
referred to the previous printer name.