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13 HP LaserJet print jobs
are missing text of
graphics, or are printing
garbage.
It is strongly recommend that the PSA's firmware be upgraded to latest
(2.4.x or newer) to alleviate problems with printer drivers.
Click here to
download the latest firmware for the PSA.
Remove the printer driver from the PSA and from any computer printing
to that printer. Download the latest printer driver form the HP Web site
and install it on the PSA.
14 The Xerox Document
Center 265ST fails to
print from the PSA. Print
jobs hang in the queue.
These Xerox printers use their own print server cards that require the
remote name to be lp (in lower case only). In Printer Properties,
Other print server must be selected. The Remote Queue Name must
be lp (lower case).
15 I'm unable to see any
advanced printing
options in the Print
Preferences pages on 2K
or XP clients.
Newer Windows 2K and XP drivers now use a new print driver
architecture. This new architecture is not compatible with the PSA
firmware 2.3.252 or older. Upgrade the PSA firmware to 2.5.XX and
reload the 2K/XP printer driver. Select the option "Use client side
rendering".
16 I am having problems
printing advance features
like Watermark, N-up,
Rotate 180*, back to
front, Booklet...or other
advanced printing
features.
Newer Windows 2K and XP drivers now use a new print driver
architecture. This new architecture is not compatible the PSA firmware
2.3.252 or older. Upgrade the PSA firmware to 2.5.x and reload the 2K/
XP printer driver. Select the option "Use client side rendering".
Printer Driver Problems
Num. Condition Possible Cause/Solution
1 I can't install the
Windows 9x driver for a
printer for which I
already have a Windows
NT, 2K, or XP driver
installed.
Your Windows 9x driver may not have the same name in its .inf file as
the Windows NT, 2K, or XP drivers. Please contact HP support.
2 I am using Internet
Explorer 6 and am trying
to install and initialize a
driver. I keep getting a
message about Java
having to be turned on.
How do I do this?
Before drivers can be installed, Java must be installed and JavaScript
enabled in your web browser. JavaScript can be enabled in Internet
Explorer, under:
Internet Options-->Security (tab)-->Custom Level (button)-->Scripting--
>Scripting of Java Applets (subheading)
If a Java virtual machine is not installed in the browser, refer to Sun
Microsystem's web site or to Microsoft's web site for information about
downloading one. Then make sure the virtual machine is turned on. In
Internet Explorer, go to:
Internet Options-->Security (tab)-->Custom Level (button)-->Microsoft
VM
Select any option other than "disable".