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3 The Power On LED is lit,
but the Network LED does
not light.
● The RJ-45 network cables are not connected. Securely connect the
network cables.
● The cable may be faulty. See if another device can communicate on
the network using the same cable.
● Verify the hub or switch is connected and working properly.
4 The Alert LED is lit. ● The PSA is not fully booted. Wait for the bootup process to complete.
● A critical defect has been detected. Power cycle the unit to see if
this corrects the problem.
● If the Alert LED stays lit, contact HP support.
5 I can't locate the PSA on
the network.
● Make sure the PSA is configured with an IP address, a subnet mask,
and a default gateway.
● Make sure the Network LED is lit.
● The RJ-45 network cables are not connected. Securely connect the
network cables.
● A network hub has lost AC power. Re-establish AC power to the hub.
● The PSA is not powered up. Power up the PSA on and let it boot up.
For alternative causes/solutions, see Client Setup Problems below.
6 We had a power outage.
What do I need to do to
recover?
At the time the outage occurred:
● Jobs that were spooled but not yet printing may need to be sent
again from the client PC, after the PSA has been normally powered
up again. These jobs should require no action, as they will print
after the PSA is powered up again.
● Jobs in the middle of printing will resume printing when the PSA is
powered up again.
● Jobs that were not yet spooled need to be resent.
If print operations do not appear normal (new jobs do not spool correctly)
after the outage, then power off the PSA and power it back up again.
After a power outage or any other improper shutdown, the PSA might
experience so many errors in its file system that it rebuilds the disk from
the default image. The printers, network configuration, and drivers will be
not be automatically restored. The configuration must be restored manually
using the Restore functionality with the last configuration manually backed
up.
Configuration Problems
Num.
Condition Possible Cause/Solution