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printappliance IP Address DNS server IP address (For example: nslookup
192.168.100.80 192.168.100.90)
If the IP address lookup does not reply with the print server appliance name, it means there
is no entry for the print server appliance in the DNS server's Reverse Lookup table. The
Reverse Lookup table is the table the print server appliance uses to find a system's name
based on its IP address.
❍ Check the PSA's Microsoft Network Settings page (under Networking in the PSA's web
interface). If the Specified NT Domain Controllers settings show the host name of the domain
server, use the IP address of the server instead. If Manually specify NT Domain Controllers is
selected, try selecting Automatically discover NT Domain Controllers instead.
❍ As a test, try the following: Check the PSA's Microsoft Network Settings page (by opening the
PSA's web interface). If the PSA is configured to Enable NT Domain Authentication (so that it is
joining the domain), re-configure it so that it does not join a domain, then see if printing is faster. If
it is consistently faster when not joined to the domain than when it is, be sure that the print server
has the most current firmware (use the link above). If it is possible to use the print appliance when
it is not joined to a domain, do so temporarily, then
contact HP support.
❍ Check the PSA's Microsoft Network Settings page (under Networking in the PSA's web
interface). If the PSA is configured to use a WINS Server Address, make sure that address is
correct. If it is, type the following command at the command prompt of a Windows NT or Windows
2000 computer:
nbtstat -a PSA_hostname
(where PSA_hostname is the host name of your PSA)
The response should include three to five entries. If the response is a host not found message,
there may be a problem with the WINS server. Contact your network administrator for this problem.
11. Jobs are getting stuck on the PSA for one of my printers.
The PSA uses LPD to send print jobs to its printers. If the print server connecting a printer to the network
does not support LPD, jobs for that printer will get stuck on the PSA. You may need to upgrade the firmware
of the offending print server or it may need to be replaced with a print server that supports LPD.
12. HP LaserJet print jobs are missing text of graphics, or are printing garbage.
It is strongly recommend that the OSA's firmware be
upgraded to latest (2.4.x or newer) to alleviate
problems with printer drivers.
Click here to download the latest firmware for the PSA.
Remove the printer driver from the PSA and from any computer printing to that printer. Download the latest
printer driver form the HP Web site and install it on the PSA.
13. The Xerox Document Center 265ST fails to print from the PSA. Print jobs hang in the queue.
These Xerox printers use their own print server cards that require the remote name to be lp (in lower case
only). only). In Printer Properties, Other print server must be selected. The Remote Queue Name
must be lp (lower case).
Printer Drivers
1. I can't install the Windows 9x driver for a printer for which I already have a Windows NT, 2K, or
XP driver installed.
Your Windows 9x driver may not have the same name in its .inf file as the Windows NT, 2K, or XP drivers.
Please
contact HP support.