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172 Chapter4
Hewlett-Packard Support and Information Services
HP Support Services
HP Support Services
Hewlett-Packard provides a three-year hardware warranty which
includes on-site service during the first year after purchase, and a parts
dispatch only during the second and third years after purchase. This
warranty coverage will apply from the nearest HP or HP-authorized
service outlet.
HP telephone support for your Personal Workstation is available during
the first year of your hardware warranty. This service will also provide
technical assistance with the basic configuration and setup of your
PC Workstation and for the bundled or pre-loaded operating system.
Lifeline Telephone support is available during the second and third years
of hardware warranty, via the Lifeline program, which is a fee-based
service.
HP does NOT provide support for Personal Workstations configured as
network servers. We recommend HP NetServers for your network server
requirements.
NOTE Reloading the software bundled or pre-loaded on your Personal
Workstation is not covered by the HP three-year warranty. For your
bundled application, HP recommends that you keep the master
CD-ROM.
Your HP-authorized reseller offers various service contracts which can be
tailored to your particular support needs.