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176 Chapter4
Hewlett-Packard Support and Information Services
Summary
Summary
The table below summarizes the services and support available from HP
or authorized resellers.
Service Covers Period
covered
Response
time
Fee When
available
Purchase
from
Basic
Warranty
Parts and labor
for HP
products:
first year onsite
parts & labor;
second and
third year parts
only.
Three
years from
date of
purchase.
Next
working
day
for onsite.
No
charge.
At time of
purchase.
HP.
HP Support
Option
Parts and labor
for HP
products.
First three
years.
Next
working
day.
One fee
which
covers the
three
years.
With
purchase
of the
product.
HP
Authorized
reseller.
HP Support
Assistant
CD-ROM
containing:
Product
Manuals,
Technical
Information
and Product
features.
Released
quarterly.
N/A Annual
subscripti
on.
Anytime. HP.
Electronic
services
Technical
information,
drivers,
utilities, tools
and
diagnostics.
Anytime. 24-hour
access.
No
charge.
Anytime. HP BBS,
WWW,
CompuServe,
America
Online.