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Open the embedded Web server by using a network connection ................................... 149
Embedded Web server sections ...................................................................................... 150
Use HP Web Jetadmin software ...................................................................................................... 152
Use the HP Printer Utility for Macintosh ........................................................................................... 153
Open the HP Printer Utility ............................................................................................... 153
HP Printer Utility features ................................................................................................ 153
Manage supplies .............................................................................................................................. 154
Supplies life expectancy .................................................................................................. 154
Change the print cartridge ............................................................................................... 154
Manage the print cartridge ............................................................................................... 154
Print-cartridge storage ..................................................................................... 154
Use genuine HP print cartridges ..................................................................... 154
HP policy on non-HP print cartridges .............................................................. 154
Print-cartridge authentication .......................................................................... 155
HP fraud hotline and Web site ........................................................................ 155
Clean the device ............................................................................................................................... 156
Clean the exterior ............................................................................................................ 156
Clean the scanner glass .................................................................................................. 156
Clean the scanner lid backing .......................................................................................... 157
Clean the paper path ....................................................................................................... 157
Clean the document feeder ............................................................................................. 157
Clean the document feeder delivery system ................................................... 158
Clean the document feeder-rollers .................................................................. 158
Calibrate the scanner ....................................................................................................................... 161
11 Problem solving
Problem-solving checklist ................................................................................................................. 164
Factors that affect performance ....................................................................................... 164
Problem-solving flowchart ................................................................................................................ 165
Solve general device problems ........................................................................................................ 170
Control-panel message types ........................................................................................................... 173
Control-panel messages .................................................................................................................. 174
Common causes of jams .................................................................................................................. 183
Clear jams ........................................................................................................................................ 184
Clear jams from the top-cover and print-cartridge areas ................................................. 185
Clear jams from the optional envelope-feeder area ......................................................... 187
Clear jams from the tray 1 area ....................................................................................... 188
Clear jams from the tray 2, 3, 4, or 5 areas ..................................................................... 190
Clear jams from the optional duplexer ............................................................................. 191
Clear jams from the output areas .................................................................................... 193
Clear jams from the fuser ................................................................................................ 194
Clear jams from the document feeder ............................................................................. 197
Solve repeated jams ........................................................................................................ 198
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