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Symptom Check Possible causes Possible solutions
Print-quality problems Is the overall print quality poor?
Is the printing too light?
Do lines, streaks, or dots appear
on the pages?
The media does not meet
specifications.
The print cartridge might be
empty or damaged.
The maintenance kit items might
be ready for replacement.
1. Make sure the media meets
specifications for the
device. See
Select print
media on page 72.
2. Replace the print cartridge.
See
Change the print
cartridge on page 154
3. Install the device
maintenance kit. See
Order
parts, accessories, and
supplies on page 228.
4. If the problem persists,
contact your dealer for
support.
General printing problems Can you print documents from a
computer?
The computer cable might be
defective.
The printer driver might need to
be reinstalled.
1. Try printing a configuration
page at the control panel.
Touch Network Address
and then touch Print.
If the page prints, the
problem is with the cable or
the driver.
2. Reconnect the cables.
3. Reinstall the printer driver.
4. If the problem persists,
contact your dealer for
support.
Can you print over the network? The network might not be
configured correctly.
1. Try connecting the
computer directly to the
device. If you can print, the
problem is with the network
configuration. See Solve
network printing problems
on page 211.
2. If the problem persists,
contact your dealer for
support.
Are you having problems printing
from specific software programs?
The problem might be with the
software program.
1. Try printing from a different
software program. If you
can print, the problem is with
the original software
program.
2. See the documentation for
the software program.
Stapling problems Are jobs stapled? The staple cassette might be
jammed.
The staple cassette might need
to be replaced.
1. Remove the staple cassette
and check if it is jammed or
empty. See
Clear staple
jams on page 199.
2. If the problem persists,
contact your dealer for
support.
ENWW Problem-solving flowchart 167