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3. Slowly pull the jammed media out of the device. Do not tear the media.
4. If jammed media is difficult to remove, open tray 1 and remove the envelope-entrance cover. If
media is present, remove it.
5. Rotate the paper-release guide to check for additional jammed media underneath. If jammed media
is present, remove it.
6. Replace the envelope-entrance cover and close tray 1.
7. Reinstall the print cartridge and close the top cover.
8. If a jam message persists, jammed media is still in the device. Look for the jam in another location.
186 Chapter 11 Problem solving ENWW