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Symptom Check Possible causes Possible solutions
Do original documents feed
correctly through the ADF?
The original document might be
printed on media that is too light
or too heavy for the ADF.
The ADF rollers and separation
pad might be dirty.
The ADF maintenance kit parts
might need to be replaced.
1. If the original document is
printed on very heavy or
light media, copy by using
the flatbed glass.
2. Clean the ADF rollers and
separation pad. See
Clean
the document feeder
on page 157.
3. Install the ADF
maintenance kit. See
Order
parts, accessories, and
supplies on page 228
4. If the problem persists,
contact your dealer for
support.
Copy problems Are copies blank? The originals might have been
loaded upside-down.
1. In the ADF, load original
documents face-up.
2. On the scanner glass, load
original documents face-
down.
3. If the problem persists,
contact your dealer for
support.
Are copies of poor quality from
the ADF and the scanner glass?
The copy settings need to be
adjusted for the original
document.
See Adjust the copy settings
on page 119.
If the problem persists, contact
your dealer for support.
Are copies of poor quality only
from the ADF?
The ADF glass strip might be
dirty.
Clean the scanner glass. See
Clean the device on page 156.
If the problem persists, contact
your dealer for support.
Are copies of poor quality only
from the scanner glass?
The scanner glass might be dirty Clean the glass strip that is to the
left of the scanner glass. See
Clean the device on page 156.
If the problem persists, contact
your dealer for support.
166 Chapter 11 Problem solving ENWW