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Control panel message Description Recommended action
SCAN FAILURE Press 'Start' to rescan The scan was unsuccessful and the
document needs to be rescanned.
If necessary, reposition the document to
rescan it, and then press Start.
SMTP Gateway The SMTP gateway has exceeded a time out
value.
Verify the e-mail server address. See Solve
e-mail problems on page 219. Contact the
network administrator.
STAPLER LOW ON STAPLES Fewer than 20 staples remain in the staple
cartridge. Printing continues when the
cartridge runs out of staples unless you have
configured the device to stop when staples
run out.
Replace the staple cartridge. For information
about replacing the staple cartridge see
Order parts, accessories, and supplies
on page 228.
The Digital Sending Service at <IP
Address> does not service this MFP.
Contact administrator.
The MFP cannot communicate with the
specified IP address.
Verify the IP address. Contact the network
administrator.
The Digital Sending Service must be
upgraded to support this version of the
MFP firmware. Contact administrator.
The Digital Sending Service is not supported
by the version of the firmware that is currently
installed for the MFP.
Check the firmware version. Contact the
network administrator.
The folder you have entered is not a valid
folder.
The folder name was entered incorrectly, or
the folder does not exist.
Re-enter the folder name correctly, or add the
folder.
TOO MANY PAGES IN JOB TO STAPLE The maximum number of sheets the stapler
can staple is 30.
For print jobs that have more than 30 pages,
staple them manually.
Unable to connect To temporarily hide this message in order to
fax or send to e-mail, touch Hide. If this
message persists, contact your dealer for
support, or go to
www.hp.com/support/
ljm4349mfp.
UNABLE TO COPY The MFP was unable to copy the document.
If this message persists, contact your dealer
for support, or go to
www.hp.com/support/
ljm4349mfp.
To temporarily hide this message in order to
fax or send to e-mail, touch IGNORE.
UNABLE TO SEND To temporarily hide this message in order to
fax or send to e-mail, touch IGNORE. If this
message persists, contact your dealer for
support, or go to
www.hp.com/support/
ljm4349mfp.
Unable to send Fax. Please check fax
configuration.
The MFP was unable to send the fax. Contact the network administrator.
UNABLE TO SEND JOB To temporarily hide this message in order to
fax or send to e-mail, touch IGNORE. If this
message persists, contact your dealer for
support, or go to
www.hp.com/support/
ljm4349mfp.
User name or password is incorrect.
Please re-enter.
The user name or password was typed
incorrectly.
Retype the user name and password.
User Name, Job Name, or PIN is missing. One or more of the required items has not
been selected or typed.
Select the correct user name and job name,
and type the correct PIN.
Table 11-1 Control-panel messages (continued)
182 Chapter 11 Problem solving ENWW