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Problem Cause Solution
Copies are blank. The sealing tape might not have been
removed from the print cartridge.
Remove the print cartridge from the
device, pull out the sealing tape, and
then reinstall the print cartridge.
The original might have been loaded
incorrectly.
Load the original correctly in the ADF or
flatbed scanner. See
Load media
on page 78.
The media might not meet
HP specifications.
Use media that meets HP specifications.
See
Select print media on page 72.
The print-cartridge toner-level might be
low.
Replace the print cartridge. See Change
the print cartridge on page 154.
The wrong original was copied. The ADF might be loaded. Make sure that the ADF is empty.
Copies are reduced in size. The device software settings might be
set to reduce the scanned image.
See the device software Help for more
information about changing the settings.
ENWW Solve copy problems 215