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Control panel message Description Recommended action
E-mail Gateway did not respond. Job
failed.
A gateway has exceeded the time out value. Validate the SMTP IP address. See Solve e-
mail problems on page 219.
E-mail Gateway rejected the job because
of the addressing information. Job failed.
One or more of the e-mail addresses is
incorrect.
Send the job again with the correct
addresses.
Error executing Digital Send job. Job
failed.
A digital send job has failed and cannot be
delivered.
Try to send the job again.
Folder list is full. To add a folder, you must
first delete a folder.
The MFP limits the number of folders that can
be established.
Delete an unused folder to add a new folder.
HP Digital Sending: Delivery Error A digital send job has failed and cannot be
delivered.
Try to send the job again.
Incompatible Cartridge A print cartridge that is not designed for this
product is installed.
Check to ensure that the print cartridge is a
valid HP print cartridge with product number
CE267C.
Insert or close tray XX The specified tray is missing or open. Insert or close the specified tray to continue.
Install cartridge The print cartridge has been removed or has
been installed incorrectly.
Replace or reinstall the print cartridge
correctly to continue printing.
Insufficient memory to load fonts/data
<device> To continue touch OK
The MFP does not have enough memory to
load the data (for example, fonts or macros)
from the location specified.
Touch OK to continue without this
information. If the message persists, add
more memory.
JAM IN DOCUMENT FEEDER Media is jammed in the document feeder. Remove jammed media from the document
feeder. Follow the instructions in the
onscreen dialog box. See
Clear jams from the
document feeder on page 197. Also see
Solve repeated jams on page 198.
If the message persists after all jams have
been cleared, a sensor might be stuck or
broken. Contact your dealer for support, or go
to
www.hp.com/support/ljm4349mfp.
Jam in document feeder Media is jammed in the document feeder. Follow the instructions in the onscreen dialog
box. See
Clear jams from the document
feeder on page 197. Also see Solve repeated
jams on page 198.
LDAP Server is not responding Contact
administrator
The LDAP server has exceeded the time out
value for an address request.
Verify the LDAP server address. See Solve
e-mail problems on page 219. Contact the
network administrator.
Load envelope feeder <type> <size> The envelope feeder is empty. Load the envelope feeder.
Load Tray 1 <type> <size> The tray is empty or configured for a different
size than the size requested.
Follow the instructions in the onscreen dialog
box.
Manually feed <type> <size> The specified job requires manual feed from
tray 1.
Load the requested media into tray 1.
To override the message, touch OK to use a
type and size of media that is available in
another tray.
Network connection required for Digital
Sending. Contact administrator.
A digital-sending feature has been
configured, but a network connection is not
detected.
Verify the network connection. See Solve
network printing problems on page 211.
Contact the network administrator.
Non HP supply installed Economode
disabled
A non-HP supply or a refilled HP supply has
been installed.
Follow the instructions in the onscreen dialog
box.
Table 11-1 Control-panel messages (continued)
180 Chapter 11 Problem solving ENWW