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Solve general device problems
Device selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found
on the Page Setup menu within the program.
Remove any media in other trays to make the device select
from the correct tray.
For Macintosh computers, use the HP Printer Utility to change
the priority of the tray.
The configured size does not match the size of the media that
is loaded in the tray.
Adjust the width guides to match the size of the media that is
loaded in the tray.
Device does not pull paper from tray.
Cause
Solution
The tray is empty. Load paper in the tray.
The paper guides are set incorrectly. To set the guides correctly, see Load media on page 78.
For tray 2, 3, 4, or 5, make sure that the leading edge of the
paper stack is even. An uneven edge can prevent the lift plate
from rising.
Paper curls when it exits the device.
Cause
Solution
The paper curls when it exits to the top output bin. Choose the straightest paper path in the printer driver or
control panel.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. (See
Print Quality menu on page 48.)
170 Chapter 11 Problem solving ENWW