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Control-panel messages
Table 11-1 Control-panel messages
Control panel message Description Recommended action
A duplexed (2-sided) document was
requested from a tray that is set to Any Size
or Any Custom. Duplexing is not allowed
from a tray configured to Any Size or Any
Custom.
Select another tray or reconfigure the tray.
A user name or password is incorrect. Type the information again.
A digital send or copy job has been performed
from the scanner glass, but the original
document needs to be removed.
Remove the original document from the
scanner glass and press Start.
The control panel function that you are trying
to use has been locked to prevent
unauthorized access.
Contact the network administrator.
10.XX.YY SUPPLY MEMORY ERROR The MFP cannot read or write to at least one
print cartridge e-label or an e-label is missing
from a print cartridge.
Install a new HP print cartridge.
11.XX Internal clock error To continue
touch OK
The MFP real time clock has experienced an
error.
Whenever the MFP is turned off and then
turned on again, set the time and date at the
control panel. See
Use the control panel
on page 18.
If the error persists, you might need to replace
the formatter.
13.JJ.NT JAM IN ENVELOPE FEEDER Media is jammed in the envelope feeder. Remove the jammed media from the
envelope feeder. Follow the instructions in
the onscreen dialog box. See
Clear jams from
the optional envelope-feeder area
on page 187.
13.JJ.NT JAM IN OUTPUT BIN Media is jammed in the output bin. Remove the output bin and gently remove the
jammed media. Reattach output bin. Follow
the instructions in the onscreen dialog box.
13.JJ.NT JAM IN TRAY 1 Media is jammed in tray 1. Remove the jammed media from tray 1.
Follow the instructions in the onscreen dialog
box. See
Clear jams from the tray 1 area
on page 188.
13.JJ.NT JAM IN TRAY X Media is jammed in the specified tray. Follow the instructions in the onscreen dialog
box. See
Clear jams from the tray 2, 3, 4, or
5 areas on page 190.
13.JJ.NT JAM INSIDE DUPLEXER Remove
duplexer from lower left area
Media is jammed in the duplexer. Follow the instructions in the onscreen dialog
box. See
Clear jams from the optional
duplexer on page 191.
13.JJ.NT JAM INSIDE LEFT OUTPUT
AREA Remove output bin and duplexer
Media is jammed in the output area. Follow the instructions in the onscreen dialog
box. See
Clear jams from the output areas
on page 193.
13.JJ.NT JAM INSIDE RIGHT ACCESS
DOOR Open all right access doors ABOVE
tray X
Media is jammed inside the jam-access door
for the tray that is indicated.
Follow the instructions in the onscreen dialog
box.
174 Chapter 11 Problem solving ENWW