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Preface
Legato NetWorker, Release 7.0
Disaster Recovery Guide
17
Information and Services
Legato offers a variety of methods, including electronic, telephone, and fax
support to obtain company, product, and technical information.
General Information
The Legato web site provides most of the information that customers might
need. Technical bulletins and binary patches are also accessible on the Legato
FTP site. For specific sales or training needs, e-mail or call Legato.
Technical Support
The Support section of the Legato web site provides contact information,
software patches, technical documentation, and information about available
support programs.
• Customers with an active support agreement have access to Legato's
integrated product knowledge base. Help with Legato software issues is
also available through Legato Technical Support.
• Customers without an active support agreement can contact Support
Sales and Renewal to purchase annual Software Update Subscriptions, or
Legato Technical Support services for per-update/per-incident support.
Legato Service or
Resource
Technical
Bulletins
Binary
Patches
Company &
Product
Information
Training
Programs
www.legato.com Yes Yes Yes Yes
ftp.legato.com
(log in as anonymous)
Yes Yes
Legato Sales
(650) 210-7000 (option 1)
sales@legato.com
Yes
Legato Education Services
(650) 842-9357
training@legato.com
Yes