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Troubleshooting
Solving basic printer problems
Sometimes printer problems are very easy to solve. When you have a problem, first make sure that:
• If a message is displayed on the operator panel, see Understanding the printer messages.
• The printer power cord is plugged into the printer and a properly grounded electrical outlet.
• The printer power switch is on.
• The electrical outlet is not turned off by any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.
• If you have checked all of the above and still have a problem, turn the printer power off, wait
for about 10 seconds, and then turn the printer power on. This often fixes the problem.
Note: If any of these do not solve your problem, see the other topics listed in
Troubleshooting.
Section Page
Solving basic printer problems 147
Solving display problems 148
Solving printing problems 149
Solving print quality problems 153
Solving option problems 157
Solving network printing problems 158
Solving other problems 158
Contacting service 158