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Solving printing problems
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Troubleshooting
Turning on Reduced Curl mode
If print media is curled once it exits the printer, Reduced Curl mode can be turned on to help alleviate
the problem. However, before turning this mode on, you should try the possible solutions offered in
Troubleshooting (see The paper is curled once it exits the printer.).
Note: Print speed is significantly slower in Reduced Curl mode.
1 Turn the printer off.
2 Press and hold Select and Return, and turn the printer on.
3 Release the buttons when you see Performing Self Test.
Config Menu appears on the first line of the display. Reduced Curl appears on the second
line of the display.
4 Press Select.
Off* appears on the second line of the display.
5 Press Menu.
On appears on the second line of the display.
6 Press Select.
SAVED appears briefly.
7 Press Menu until you see Exit Config Menus, and then press Select.
Performing Self Test will reappear. The printer returns to Ready state.
The paper is curled once it exits
the printer.
• Use paper that is sealed in its original packaging.
• Turn the paper over.
• Rotate the paper 180 degrees.
• If you are printing a multi-page job, try duplexing it.
• When printing on heavy media, open the rear exit door for a straight-
through paper path.
• Try another kind or brand of paper, such as a xerographic paper for
laser printers.
• If possible, try printing in a less humid environment.
If the paper still curls, select the Reduce Curl setting from the
Configuration menu (see Turning on Reduced Curl mode).
The print media is wrinkled or
creased once it exits the printer.
• Make sure the print media is loaded properly.
• Try printing from a different tray.
• Turn over the stack of print media in the tray. Also try rotating the print
media 180 degrees.
Problem Solution